The use of a protective duvet cover is strongly recommended and required to validate manufacturer's extended warranty. Similar to how a pillowcase is to used to provide a protective barrier for your pillow, the duvet cover acts as a stylish ultra-soft casing, which reduces the frequency of washes need for your comforter. Excessive washing of our comforters will lead to an uneven distribution of the filling within the comforter.

Q: What is a Bamboo Comforter made from?

A: Our bamboo comforter is made from premium 100% viscose from bamboo fabric, which is known for its softness and breathability.

Q: Is the Silk comforter suitable for all seasons?

A: Yes, Mulberry Silk is naturally temperature-regulating, so our Silk Comforter is perfect for both warm summers and cool winters. Still, we have found that this comforter works best for those who sleep naturally cooler.

Q: Can I use a duvet cover with the Comforter?

A: Yes, you can pair a duvet cover with our Silk and Bamboo Comforters. Each comforter comes equipped with anchor loops that match the ties in our duvet to avoid shifting. It's a great way to protect the comforter and customize its appearance.

• Twin: 68″ W x 86″ L - (173cm x 219cm)

• Queen: 96″ W x 100″ L - (244cm x 254cm)

• King: 112″ W x 100″ L - (284cm x 254cm)

overview

e currently offer free shipping to the United States, United Kingdom, Australia and Canada. Our warehouse is located in Florida.

All orders are processed within 1 to 3 business days and shipped out using a fully tracked courier service.

Rest-assured we are doing everything in our power to get your order to you as soon as possible, Once your order is dispatched, depending on your country or region, transit time is between 3 to 10 business days. Please consider any holidays that might impact delivery times.

Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item in a single order and received only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 2 business days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@shops-support.net if you believe you have provided an incorrect shipping address.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

By email: support@shops-support.net

By visiting our Contact Form: Contact Form

By phone: +91 7982238920

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

• If you have any issues with your order, please contact us via this Contact Form within 07 business days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.

• There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.