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FAQs
Order and Shipping
What is the return policy?
If you have any issues with your order, please contact us via this Contact Form within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
What is shipping policy?
How do I place my order?
When will my order be delivered?
What are shipping costs?
How can I contact customer service?
My tracking number isn’t working
What type of payments do you accept?
When will my card be charged?
How secure is my personal information?
General
What are the benefits of your viscose from bamboo?
Not all viscose from bamboo sheets are the same. Similar to other textiles, there is every type of quality from terrible to unbelievably great. We only focus on producing the “unbelievably great” and avoid everything else. This is what has helped us develop a fiercely loyal customer base. We can’t speak for the other companies’ fabrics, but we have gone to great lengths to verify that our viscose from bamboo fabric and fiber is responsibly sourced, temperature regulating and wicks moisture while you sleep. With our bedding you sleep at the perfect temperature - never worry about hot flashes again!
Do you use any harmful dyes or chemicals?
Why is your viscose from bamboo better than the rest?
Bedding
Do your sheets pill? Do your comforters / pillows lump?
Nope. Our bedding, towels, and clothing don't pill, abnormal rips and tear apart, and workmanship defects. Our comforter and pillow fill will also never divide or shift, unlike down feathers.
Do you have a high thread count?
How do I put on the duvet cover? How is yours easier?
Loungewear
How do I choose the correct size?
Our sleepwear is generously sized for maximum around-the-house comfort. If you’re between sizes, we recommend sizing down for the best fit.
What does the stretch-knit fabric feel like?
Does your loungewear pill?
Bath
Can I use bleach on my towels/washcloths/bath mat?
No. The bleach can discolor the viscose bamboo fibers and blemish the fabric.
Will skincare/makeup products with benzoyl peroxide bleach the towels?
Do you use any harmful dyes or chemicals?
Product Care
Loungewear and Sleepwear
Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normally. To minimize wrinkles, remove from dryer and put on hangers promptly.
Comforter and Mattress Pad
Silk Comforter and Silk Pillow
Sheets, Duvet Covers, and Pillow Cases
Business Information
1631 NE 180th St, Citra, Florida 32113, United States
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Get in touch
Operating Hours: Monday - Friday
9am - 5pm EST
Email: support@shops-support.net
Phone Number: +91 79822 38920
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