FREE SHIPPING ON ALL ORDERS

FAQs

Order and Shipping

What is the return policy?

  • If you have any issues with your order, please contact us via this Contact Form within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.

  • There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

What is shipping policy?

Overview

We currently offer free shipping to the United States, United Kingdom, Australia and Canada. Our warehouse is located in Florida.

All orders are processed within 1 to 3 business days and shipped out using a fully tracked courier service.

Rest-assured we are doing everything in our power to get your order to you as soon as possible, Once your order is dispatched, depending on your country or region, transit time is between 3 to 10 business days. Please consider any holidays that might impact delivery times.

Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item in a single order and received only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 2 business days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@shops-support.net if you believe you have provided an incorrect shipping address.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

By email: support@shops-support.net

By visiting our Contact Form: Contact Form

By phone: +91 7982238920

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

When will my order be delivered?

Orders are typically delivered within 4-13 days. The delivery time may vary depending on your location and the product.

What are shipping costs?

Shipping is free for all orders within the USA as well as international. If you have any questions, contact us.

How can I contact customer service?

You can reach our customer service through our Contact Us page or by emailing support@shops-support.net

My tracking number isn’t working

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

General

What are the benefits of your viscose from bamboo?

Not all viscose from bamboo sheets are the same. Similar to other textiles, there is every type of quality from terrible to unbelievably great. We only focus on producing the “unbelievably great” and avoid everything else. This is what has helped us develop a fiercely loyal customer base. We can’t speak for the other companies’ fabrics, but we have gone to great lengths to verify that our viscose from bamboo fabric and fiber is responsibly sourced, temperature regulating and wicks moisture while you sleep. With our bedding you sleep at the perfect temperature - never worry about hot flashes again!

Do you use any harmful dyes or chemicals?

We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.

Why is your viscose from bamboo better than the rest?

Our bamboo sheet's are made from authentic, high-quality viscose from bamboo textiles. Our bedding and clothing are crafted softer and stronger with quality that exceeds anything else on the market today.

Bedding

Do your sheets pill? Do your comforters / pillows lump?

Nope. Our bedding, towels, and clothing don't pill, abnormal rips and tear apart, and workmanship defects. Our comforter and pillow fill will also never divide or shift, unlike down feathers.

Do you have a high thread count?

The short answer is yes. But, we’re going to let you in on a little secret. The notion that thread count is always an accurate measurement of softness, strength, and quality is totally inadequate. Any master fabric-maker can tell you that developing premium quality fabrics requires years of R&D to find the right recipe of fiber, yarn, weave, technology, consistency, and quality control. That attention to detail is what we take pride in and is known for. We’ve literally spent years fine-tuning our fabrics so they ‘wow’ you from the moment you open your delivery to every night after.

How do I put on the duvet cover? How is yours easier?

Our duvet covers are super easy to put on, you just need to know the trick. All of our duvet covers come with handy snap ties at the corners and midpoints that perfectly match up to anchor loops on our comforters. Once you secure them the comforter will never shift or move inside the duvet cover. For the easiest way to put on the duvet cover follow the steps below:

Turn duvet cover inside out and lay it on the bed with the opening at the top of the bed. Lay your comforter on top. Connect all ties from the duvet cover to the matching loops on the comforter. Start at the bottom and roll the comforter and the connected duvet cover towards the opening of the duvet cover at the top of the bed. Once you’ve rolled all the way up to the duvet cover opening, reach inside the opening, grab the entire roll, pull it through the opening, and then unroll it. Your duvet cover is now right-side out and the comforter is secure on the inside.

Loungewear

How do I choose the correct size?

Our sleepwear is generously sized for maximum around-the-house comfort. If you’re between sizes, we recommend sizing down for the best fit.

What does the stretch-knit fabric feel like?

It’s a super-soft viscose from bamboo fabric with added stretch for all body types. It stays at the perfect temperature and is oversized for maximum comfort.

Does your loungewear pill?

Nope.

Bath

Can I use bleach on my towels/washcloths/bath mat?

No. The bleach can discolor the viscose bamboo fibers and blemish the fabric.

Will skincare/makeup products with benzoyl peroxide bleach the towels?

Yes. If you do have products with those ingredients, we recommend using our white towels.

Do you use any harmful dyes or chemicals?

We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.

Product Care

Loungewear and Sleepwear

Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normally. To minimize wrinkles, remove from dryer and put on hangers promptly.

Comforter and Mattress Pad

Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. Use of a protective duvet cover is strongly recommended. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover.

Silk Comforter and Silk Pillow

Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. Use of a protective duvet cover is strongly recommended. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover.

Sheets, Duvet Covers, and Pillow Cases

Machine wash cold, normal detergent, no fabric softener, no bleach.

Business Information

1631 NE 180th St, Citra, Florida 32113, United States

Get in touch

Operating Hours: Monday - Friday
9am - 5pm EST

Email: support@shops-support.net

Phone Number: +91 79822 38920

Connect through social media :

© 2024, luunia